Claims & Warranty Management
Custom flooring claims programs include:
•Claims Processing - initiate, review, resolve
•Investigation & Inspection - photo journals, detailed reports
•Claims testing - reports, establish cause, evaluate, advise
•Claims summary - reports, status, failures, demographics
•Prevention - analysis with commentary forms, web pages, manuals
Warranty Management
Incorporates all items above with the addition of resolution:
•Warranty resolution - assessment of costs, repairs/replacements,
certified inspectors' findings in detailed reports.
